Past Public Workshops, Webinars & Talks
2010
September 2, 2010 - Webinar - Kaizen Events in Office, Service, and Knowledge Work Environments - Part II
August 31, 2010 - Webinar - Kaizen Events in Office, Service, and Knowledge Work Environments - Part I
August 12, 2010 - Webinar - Error-Proofing Transactional, Service, Creative, and Analytical Processes.
August 10, 2010 - Webinar - Work Standardization & Metrics-Based Process Mapping in Non-Manufacturing Environments.
July 20, 2010 - Webinar - Establishing Kanban Systems in Non-Manufacturing Environments.
July 13, 2010 - Webinar - Lean Transformation in Office, Service, and Knowledge Work Environments.
June 15, 2010 - Webinar - Value Stream Mapping in Non-Manufacturing Environments.
May 25, 2010 - Talk - St. Louis, MO - American Society for Quality - World Conference on Quality and Improvement - The New Face of Quality in Office & Service Environments (presentation).
May 13, 2010 - Webinar - Taking the Lean Journey.
March 11, 2010 - Webinar - Value Stream Mapping in Non-Manufacturing Environments.
March 9, 2010 - Talk - Phoenix, Arizona - American Society for Quality, Lean and Six Sigma Conference - The New Face of Quality in Office & Service Environments (presentation).
January 21, 2010 - Webinar - Facilitator Skills: Applying Lean Psychology "In the Moment"
January 20, 2010 - Webinar - Lean Psychology: Leveraging Human Nature to Achieve Optimal Improvement.
2009
December 9 & 10, 2009 - Two-Part Webinar - Kaizen Events in Office & Service Settings.
November 4 & 5, 2009 - Two-Part Webinar - Value Stream Mapping & Metrics-Based Process Mapping.
October 19, 2009 - Workshop - Covington, Kentucky - Association for Manufacturing Excellence (AME). Pre-conference workshop - "White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments."
October 14, 2009 - Workshop - Portland, OR - American Society for Quality, Portland Chapter -A3 Management (full day workshop).
September 30 & October 1, 2009 - Two-Part Webinar - A3 Management:.
June 10, 2009 - Workshop - San Diego, CA - TechAmerica. A3 Problem-Solving (2.5 hr mini-workshop).
April 16 & 17, 2009 - Workshop - Spokane, WA - Inland Northwest Lean Management Consortium. Lean Office: Leading Lean Transformations in Office, Service, and Knowledge Work Environments (full day); Metrics-Based Process Mapping (half day);The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence (half day).
May 31 - June 2, 2009 - Miami, FL - Institute of Industrial Engineers - Annual Conference. Pre-conference full day workshop: Advanced Lean Concepts for Office and Service Environments. Concurrent sessions (both double sessions) - The A3 Management Process: From Structured Problem-Solving to Workforce Development; and Metrics-Based Process Mapping: Eliminating Waste in Office and Service Processes.
March 2, 2009 - Phoenix, AZ - American Society for Quality, Annual Lean Six Sigma Conference, "Metrics-Based Process Mapping: A Key Tool for Improving Office and Service Processes."
February 18, 2009 - San Diego, CA - Veterans Health Administration - Bedside Care Collaborative, "Metrics-Based Process Mapping."
2008
November 7 & 8, 2008 - Tijuana, Mexico - Acadamie Lean Sigma, "Value Stream Mapping for Non-Manufacturing Processes."
October 20, 2008 - Toronto, Canada - Association for Manufacturing Excellence (AME). Pre-conference workshop - "White Collar Kaizen: Facilitating Rapid Improvement Events in Office, Service, and Technology Environments."
October 18, 2008 - San Diego, CA - Medical Group Management Association (MGMA), Pre-conference session for the Pathology Management Assembly."Lean Thinking: Optimizing Organizational Performance by Focusing on Customer Value."
September 29 - October 2, 2008 - Minneapolis, MN - IIE Operational Excellence - Keynote: "The Psychology of Lean." Pre-Conference 2-day Workshop: "White Collar Kaizen: Achieving Rapid Improvement in Office, Service, and Knowledge Work Environments." Vendor Presentation: "Metrics-Based Process Mapping." Concurrent session: "Lean Case Studies: From Business Drivers to Results. "
June 9, 2008 - San Diego, CA - AME Regional Conference - Pre-Conference Kaizen Event Workshop (1/2 day ).
May 18, 2008 - Vancouver, BC - Vancouver, BC - IIE Annual Conference - Pre-Conference Kaizen Event Workshop (full day). Also presented sessions: "The Psychology of Lean: Leveraging Human Nature to Achieve Operational Excellence," "Establishing Kanban Pull Systems in Healthcare Settings," and "Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement."
May 4, 2008 - Houston, TX - ASQ World Conference - "Lean Metrics for Office and Service Environments," and "Kaizen Events for Office and Service Processes."
April 9 & 10, 2008; ASQ Portland Chapter, Tualatin, OR; Lean Office Workshop (2 days). Also presented a shortened version of the workshop at the ASQ dinner meeting on April 8, 2008.
March 14 & 15, 2008; Bi-National Lean Enterprise Conference, Tijuana, Mexico; Kaizen Events (full day across two half days); "Metrics-Based Process Mapping: Designing Waste-free Office Processes."
February 21-24, 2008; Society for Health Systems Annual Conference, Orlando, FL
Kaizen Events: Achieving Rapid Improvement in Healthcare Settings (full day workshop); Key Performance Indicators: Relevant Metrics that Sell Results and Drive Ongoing Improvement
February 10-12, 2008; American Society for Quality Lean Six Sigma Conference, Phoenix, AZ
Kaizen Events: Achieving Rapid Improvement in Office, Service, and Technical Environments (half day workshop); Kaizen Events for Office and Service Processes (presentation); Lean Metrics for Office and Service Environments (presentation).
2007
February 22, 2007
Lean Healthcare: Shaping the Future
Healthcare
Financial Management Association San Diego - Imperial County Chapter meeting
February 23, 2007
5S: A Powerful Tool for Creating High Performing Healthcare Organizations
Society for Health Systems Annual Conference, New Orleans, LA
March 13, 2007
Lean Office and Service
American Society for Quality, San Diego Chapter, San Diego, CA
May 1, 2007
Kaizen Events for Office, Service and Knowledge Processes
American Society of Quality Annual World Conference, Orlando, FL
May 8, 2007
Lean Office: An Overview
National Association of Purchasing Managers, San Diego Chapter, San Diego, CA
May 21 & 22, 2007
Using Kaizen to Transform Healthcare Organizations
WhiteCollar Kaizen: Rapid Improvement Events for Office, Service and Knowledge Workers
Institute of Industrial Engineers Annual Conference, Nashville, TN
September 17, 2007
Kaizen Events: Achieving Rapid Improvement in Office, Service and Technical Environments
Northwest Shingo Prize Conference, Seattle, WA
September 26 & 27, 2007
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (two-day workshop)
Lean Conference & Expo; IInstitute for Industrial Engineers and the American Society for Quality, Atlanta, GA
October 2, 2007
Lean Healthcare: Shaping the Future (plenary session)
The Joint Commission's 12th Annual Ambulatory Care Conference, Chicago, IL
October 29, 2007
Kaizen Events: Rapid Improvement for Office, Service and Technical Environments (workshop)
Association for Manufacturing Excellence, Chicago, IL
2006
November 1, 2006
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments (full
day workshop)
Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference, Atlanta, GA
October 31, 2006
When Lean and Culture Collide
Institute of Industrial Engineers and American Society for Quality Lean and Quality Annual Conference,
Atlanta, GA
September 13, 2006
Applying Lean to Non-Manufacturing Processes
American Electronics Association San Diego Council, San Diego, CA
October 16, 2006
WhiteCollar Kaizen: Rapid Improvement for Service, Administrative and Knowledge-Worker Environments (full
day workshop)
Association for Manufacturing Excellence Annual Conference, Dallas, TX
May 1, 2006
Value Stream Mapping: A Blueprint for Identifying Waste and Creating Flow
American Society for Quality World Conference, Milwaukee,WI
February 12, 2006
Kaizen Events: A Proven Tool for Rapid and Dramatic Change (half-day workshop)
Health Information and Management Systems Society Annual Conference, San Diego, CA
February 10, 2006
Value Steam Mapping: A Powerful Tool for Improvement Healthcare Processes
Society for Healthcare Systems Annual Conference, San Diego, CA
7770
Regents Road #635, San Diego, CA 92122